Organizational Consultation: An Appreciative Approach–VII. The Consultative Process: Stages 1 and 2

Organizational Consultation: An Appreciative Approach–VII. The Consultative Process: Stages 1 and 2

Although the most visible stage in this process (intervention) usually is also the most important in determining the overall success of the consultation, it cannot stand in isolation from the other stages. An unsuccessful intervention often has been executed skillfully, but has not been preceded by sufficient “homework”; hence, it is inappropriate, ill-timed, understaffed, overstaffed, misunderstood or provided to the wrong people. Effective consultation always requires a sensitive balance between the rational and reflective stages of information collection, analysis and feedback, on the one hand, and the more intuitive and action-oriented stages of intervention planning and implementation, on the other hand. The remainder of this essay is devoted to a more detailed description and examination of the first two stages. The remaining eight stages are described and examined in the two subsequent essays.

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William Bergquist

William BergquistWilliam Bergquist, Ph.D. An international coach and consultant, professor in the fields of psychology, management and public administration, author of more than 45 books, and president of a graduate school of psychology. Dr. Bergquist consults on and writes about personal, group, organizational and societal transitions and transformations. His published work ranges from the personal transitions of men and women in their 50s and the struggles of men and women in recovering from strokes to the experiences of freedom among the men and women of Eastern Europe following the collapse of the Soviet Union. In recent years, Bergquist has focused on the processes of organizational coaching. He is coauthor with Agnes Mura of coachbook, co-founder of the International Journal of Coaching in Organizations and co-founder of the International Consortium for Coaching in Organizations. His graduate school (The Professional School of Psychology: www.psychology.edu) offers Master and Doctoral degrees in both clinical and organizational psychology to mature, accomplished adults.

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